/* =========================================
   VARIABLES GLOBALES (Misma línea del admin)
========================================= */
:root {
    --color-primario: #2563eb;
    --color-primario-hover: #1d4ed8;
    --color-secundario: #64748b;
    --color-exito: #10b981;
    --color-fondo: #f1f5f9;
    --color-tarjeta: #ffffff;
    --color-texto: #1e293b;
    --color-texto-claro: #64748b;
    --color-borde: #e2e8f0;
    
    --sombra-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
    --sombra-nav: 0 1px 3px 0 rgba(0, 0, 0, 0.1);
    
    --radio: 12px;
    --transicion: all 0.3s ease;
}

body {
    font-family: 'Inter', sans-serif;
    margin: 0;
    background-color: var(--color-fondo);
    color: var(--color-texto);
    line-height: 1.6;
    padding-bottom: 3rem;
}

/* =========================================
   NAVEGACIÓN SUPERIOR
========================================= */
.top-nav {
    background-color: var(--color-tarjeta);
    box-shadow: var(--sombra-nav);
    position: sticky;
    top: 0;
    z-index: 100;
}
.nav-container {
    max-width: 1000px;
    margin: 0 auto;
    padding: 1rem 2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
}
.brand {
    display: flex;
    align-items: center;
    gap: 8px;
    color: var(--color-primario);
    font-size: 1.25rem;
}
.brand strong { color: var(--color-texto); }
.nav-links { display: flex; gap: 1.5rem; }
.nav-link {
    display: flex; align-items: center; gap: 6px;
    text-decoration: none; color: var(--color-texto-claro);
    font-weight: 500; font-size: 0.95rem; transition: var(--transicion);
}
.nav-link:hover { color: var(--color-primario); }
.admin-link {
    background-color: #f1f5f9; padding: 6px 12px; border-radius: 6px; color: var(--color-texto);
}
.admin-link:hover { background-color: #e2e8f0; }

/* =========================================
   CONTENEDOR Y TARJETA DEL FORMULARIO
========================================= */
.container {
    max-width: 700px;
    margin: 2.5rem auto;
    padding: 0 1.5rem;
}
.form-card {
    background-color: var(--color-tarjeta);
    border-radius: var(--radio);
    box-shadow: var(--sombra-lg);
    overflow: hidden;
}
.card-header {
    background-color: var(--color-primario);
    color: white;
    padding: 2rem;
    text-align: center;
}
.card-header h2 { margin: 0 0 0.5rem 0; font-size: 1.75rem; }
.card-header p { margin: 0; color: #bfdbfe; font-size: 0.95rem; }

.ticket-form {
    padding: 2rem;
    display: flex;
    flex-direction: column;
    gap: 1.5rem;
}

/* =========================================
   CAMPOS DEL FORMULARIO
========================================= */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1.5rem;
}
.form-group {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}
.form-group label {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--color-texto);
}
.input-wrapper {
    position: relative;
    display: flex;
    align-items: center;
}
.input-wrapper .material-symbols-outlined {
    position: absolute;
    left: 12px;
    color: var(--color-texto-claro);
    font-size: 20px;
}
.input-wrapper input,
.input-wrapper select,
.input-wrapper textarea {
    width: 100%;
    padding: 12px 12px 12px 40px; /* Espacio para el ícono */
    border: 1px solid var(--color-borde);
    border-radius: 8px;
    font-family: inherit;
    font-size: 0.95rem;
    color: var(--color-texto);
    background-color: #f8fafc;
    transition: var(--transicion);
    box-sizing: border-box;
}
/* Select necesita un ajuste mínimo de padding */
.input-wrapper select { cursor: pointer; appearance: auto; }

.input-wrapper input:focus,
.input-wrapper select:focus,
.input-wrapper textarea:focus {
    outline: none;
    border-color: var(--color-primario);
    background-color: #ffffff;
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15);
}

/* Textarea especial para que el icono quede arriba y no en el centro */
.textarea-wrapper { align-items: flex-start; }
.textarea-wrapper .material-symbols-outlined { top: 12px; }
.textarea-wrapper textarea { resize: vertical; min-height: 100px; }

/* =========================================
   ZONA DE SUBIDA DE ARCHIVOS (DROPZONE)
========================================= */
.file-upload-wrapper {
    position: relative;
    width: 100%;
}
.file-input {
    position: absolute;
    width: 100%; height: 100%;
    top: 0; left: 0;
    opacity: 0; /* Ocultamos el input feo del navegador */
    cursor: pointer;
    z-index: 2;
}
.file-drop-zone {
    border: 2px dashed var(--color-borde);
    border-radius: 8px;
    padding: 2rem 1rem;
    text-align: center;
    background-color: #f8fafc;
    transition: var(--transicion);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.5rem;
}
.file-drop-zone .material-symbols-outlined {
    font-size: 40px;
    color: var(--color-primario);
}
.file-drop-zone p { margin: 0; font-weight: 500; color: var(--color-texto); }
.file-hint { font-size: 0.8rem; color: var(--color-texto-claro); }
.file-name-display { font-weight: 600; font-size: 0.9rem; margin-top: 10px !important; }

/* Efecto hover cuando pasan el mouse por la zona de subida */
.file-upload-wrapper:hover .file-drop-zone {
    border-color: var(--color-primario);
    background-color: #eff6ff;
}

/* =========================================
   BOTÓN SUBMIT
========================================= */
.btn-submit {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 8px;
    width: 100%;
    padding: 14px;
    background-color: var(--color-primario);
    color: white;
    border: none;
    border-radius: 8px;
    font-size: 1.05rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transicion);
    margin-top: 1rem;
}
.btn-submit:hover {
    background-color: var(--color-primario-hover);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(37, 99, 235, 0.3);
}

/* =========================================
   MODAL DE CARGA
========================================= */
.modal {
    display: none; /* Oculto por defecto, tu JS lo cambia a display: flex */
    position: fixed; top: 0; left: 0; width: 100%; height: 100%;
    background: rgba(15, 23, 42, 0.7);
    backdrop-filter: blur(4px);
    z-index: 1000;
    justify-content: center; align-items: center;
}
.modal-content {
    background: white; padding: 2.5rem; border-radius: 16px;
    text-align: center; box-shadow: var(--sombra-lg);
    display: flex; flex-direction: column; align-items: center; gap: 1rem;
}
.spinner-container { position: relative; width: 50px; height: 50px; }
.spinner {
    width: 100%; height: 100%;
    border: 4px solid #e2e8f0;
    border-top-color: var(--color-primario);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}
.checkmark {
    position: absolute; top: 50%; left: 50%; transform: translate(-50%, -50%);
    display: none; /* Se muestra con JS al finalizar */
    color: var(--color-exito); font-size: 24px; font-weight: bold;
}
@keyframes spin { 100% { transform: rotate(360deg); } }

/* Mensajes */
.success-message { color: var(--color-exito); text-align: center; font-weight: 500; }
.loading-message { color: var(--color-texto-claro); text-align: center; }

/* =========================================
   RESPONSIVE
========================================= */
@media (max-width: 600px) {
    .form-row { grid-template-columns: 1fr; gap: 1.5rem; }
    .nav-container { flex-direction: column; gap: 1rem; }
    .container { margin: 1rem auto; }
}